Home Care FAQs

Question 1

How do I arrange care with Sunrise Total Care?

Accepted Answer

Call us or send an enquiry. We will talk through what is needed, arrange a home assessment and agree a care plan with you before care begins.

Question 2

How quickly can care start?

Accepted Answer

Once we have spoken with you and completed an assessment, we will agree a start date that works for you. We will always be honest about our availability.

Question 3

Can I arrange care for a parent or relative?

Accepted Answer

Yes. Many enquiries come from family members. We will always involve the person receiving care and respect their wishes.

Question 4

Which areas do you cover?

Accepted Answer

We support people in and around Silsoe, Flitwick, Ampthill, Barton-le-Clay, Shefford and Bedford. Check the Areas We Cover page or call us.

Question 5

What happens at the care assessment?

Accepted Answer

We visit you at home to understand your routines, needs and preferences. It usually takes about an hour and family members are welcome.

Question 6

Will I have the same carers?

Accepted Answer

We aim to keep a small, consistent team for each person so you get to know the people who visit you.

Question 7

How long are visits?

Accepted Answer

Visit length depends on the support you need, from shorter check-in visits to longer visits for personal care, meals and company.

Question 8

What can carers help with?

Accepted Answer

Personal care, meals, medication reminders, light housework, shopping, companionship and getting out and about. We do not provide nursing or clinical care.

Question 9

What if my needs change?

Accepted Answer

Just tell us. We review care plans regularly and can adjust visits whenever your needs change.

Question 10

Can family members stay updated?

Accepted Answer

Yes, with the consent of the person receiving care. We agree with you how and when families are kept informed.

Question 11

How much does home care cost?

Accepted Answer

Costs depend on the length, frequency and timing of visits. After your assessment we will give you a clear, personalised quote.

Question 12

Is the care assessment free?

Accepted Answer

We will tell you before we book the visit whether there is any charge, so you know exactly where you stand.

Question 13

Can the council help pay for care?

Accepted Answer

Possibly. Your council can assess your care needs and, if you are eligible, carry out a financial assessment to decide what it pays and what you contribute.

Question 14

What other funding is available?

Accepted Answer

Some people qualify for NHS Continuing Healthcare or Attendance Allowance. Our Costs and Funding page explains the main options.

Question 15

Are your carers checked and trained?

Accepted Answer

Every carer has an enhanced DBS check, references and induction training before visiting, plus ongoing training and supervision.

Question 16

Can carers help with medication?

Accepted Answer

Yes. Trained carers can give medication reminders and support, following your care plan and our medication policy.

Question 17

How do I raise a concern?

Accepted Answer

Call the office or use our Feedback and Complaints page. We take every concern seriously and will explain what happens next.

Question 18

Do I need experience to work for you?

Accepted Answer

No. We hire for kindness and reliability and provide full training, including the Care Certificate.

Question 19

Do I need to drive?

Accepted Answer

Most of our roles need a full UK driving licence and access to a car because visits are spread across local villages.

Question 20

How do I apply for a job?

Accepted Answer

Fill in the short form on our Careers page. We will call you for a friendly chat about the role.

Frequently Asked Questions

Getting Started

Carers and Visits

Costs and Funding

Safety and Regulation

Working With Us

Still Have a Question?

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