Arranging care at home
How Arranging Care Works
Arranging care for the first time can feel like a lot to take in. Here is exactly what happens, from your first call to your first visit and beyond, so you always know what comes next.
You are in control at every stage. Nothing is agreed until you are happy.
Six Steps From First Call to Ongoing Care
- 1
First conversation
Call us or send an enquiry. We listen to what is happening, answer your questions and explain your options in plain English. If we are not the right fit, we will say so and point you in a better direction.
- 2
Home assessment
A senior member of our team visits at a time that suits you. We talk about daily routines, health and mobility, what matters most, and any safety points around the home. Family members are welcome to join, in person or by phone.
- 3
Care plan agreed
We write a care plan with you, not for you. It sets out visit times, tasks, preferences and how we will keep in touch. You also receive a clear quote, so you know the cost before anything starts.
- 4
Carer introduction
We choose carers who suit the person's needs and personality. Wherever possible, we introduce your main carer before or at the first visit.
- 5
Care begins
Care starts on the date we agreed together. In the first few weeks, we check in with you to see how things are going and make small adjustments if something does not feel right.
- 6
Regular reviews
Needs change over time. We review the care plan regularly and whenever you or we notice a change.
What It Helps to Have Ready
- A list of current medication, or the repeat prescription slip
- GP surgery name and any other professionals involved, such as a district nurse or social worker
- A rough picture of the daily routine: waking, meals, rest and bedtime
- Things the person enjoys, and anything that tends to upset them
- Who should be kept informed, and how they like to be contacted
- Any Lasting Power of Attorney arrangements, if they exist
- How the care will be funded, if known: private, council or a mix
How We Match Carers
Continuity. A small, consistent team for each person, so faces become familiar.
Skills. Experience and training that fit the support needed, such as dementia awareness or moving and handling.
Personality and interests. Shared interests, a similar sense of humour or simply a calm, steady manner.
Language and culture. We try to match language spoken at home and cultural or faith preferences where we can.
If a match does not feel right, tell us and we will change it. No explanation needed.
Keeping You in the Loop
Visit records. Carers record what happened at each visit, so there is always an up to date picture.
A named contact. You know who to call in the office about care, visits or changes.
Updates your way. Agree with us how often you would like updates and whether by phone, email or text.
Out of hours. [OUT OF HOURS ARRANGEMENT FOR EXISTING CLIENTS]
Ready to Take the First Step?
Tell us a little about the situation and we will call to arrange a time for your home assessment. We aim to reply [RESPONSE TIME].
Or call us: [PHONE]